- Custom employee survey
- A structured listening exercise designed around an organisation's specific objectives, audience, and cadence. Unlike off-the-shelf templates, a custom employee survey is built from organisation-specific questions and sub-questions, can target any cohort, and runs at any frequency. 247HRM Custom Survey provides the builder, dispatch, AI analysis, and action workflow on one platform.
- Pulse survey
- A short, high-frequency survey (typically 3 to 8 questions, run monthly or weekly) used to track sentiment on a specific theme or to validate that an action plan changed an outcome. Pulse surveys keep listening current between full annual engagement studies.
- Anonymous survey
- A survey in which the identity of each respondent is severed from their responses, preventing anyone (including HR) from linking an answer back to an individual. Demographic cuts are preserved through small-cell suppression rules, which hide any group of fewer than 5 respondents.
- Multi-channel survey dispatch
- The simultaneous delivery of the same survey through multiple channels (WhatsApp, SMS, email). Multi-channel dispatch is the single biggest driver of response rate among Indian frontline employees, since email alone reaches a small slice of the population.
- Root-cause analysis (in employee listening)
- An AI-powered process that clusters open-text responses into themes, scores sentiment per theme, and ranks themes by their statistical influence on the overall engagement score. Replaces manual coding of comments, which typically takes 4 to 6 weeks for a mid-sized survey.
- Action planning (in employee listening)
- The workflow that converts a survey insight into a tracked task with an owner, deadline, evidence, and a follow-up pulse re-survey to measure whether the action moved the score. Closes the loop between insight and outcome on the same platform, rather than in a slide deck.
- Engagement driver
- A specific factor (manager support, workload, career growth, recognition, compensation, tools, wellbeing) that explains variation in the overall engagement score. AI driver analysis ranks each driver by the size of its statistical influence, so HR knows which lever to pull first.
- Small-cell suppression
- An anonymity safeguard that hides any demographic cut with fewer than a threshold number of respondents (commonly 5). Suppression prevents identification of individuals in small teams. 247HRM applies suppression automatically; HR cannot override it.
