Privacy Policy

Who we are

247HRM is an HR and payroll platform operated by InterBiz Solutions LLP. In this policy, the words "we," "us," and "our" refer to 247HRM, and "the Service" means our website, mobile application, and related services. This policy explains how we handle the personal information you and your organisation share with us.

What data we collect

We collect several types of information to provide and improve the Service.

Personal information you provide

• Contact information: name, email address, phone number, and company name.
• Login credentials: username and password, which are stored hashed and salted.
• Employee data collected through your use of the Service: name, contact information, employment details, and salary information, depending on your plan.
• Any other information you choose to provide through the Service.

Information collected automatically

• Usage data: information about how you interact with the Service, such as pages visited, features used, and browsing activity.
• Device data: information about the device you use to access the Service, such as device type, operating system, IP address, and browser type.

How we use your information

We use your personal information to:

• Provide and maintain the Service.
• Process your transactions.
• Send you important information about the Service, including updates, security alerts, and support messages.
• Respond to your inquiries and requests.
• Improve the Service and develop new features.
• Comply with legal and regulatory obligations.

Legal basis for processing

We process personal information where it is necessary to perform our contract with you, where you have given consent, where we have a legitimate interest in operating and improving the Service, and where we are required to do so to comply with our legal obligations. Where your organisation uploads employee data into the Service, we process that data as a service provider acting on your organisation's instructions.

Sharing and sub-processors

We may share your personal information with third-party service providers who help us operate the Service, such as data storage providers, email providers, and customer support providers. These providers are obligated to use your personal information only to perform services on our behalf and in accordance with this policy.

We may also disclose your personal information if required by law, to protect our rights or the rights of others, or to prevent fraud or other harmful activities.

Data retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Data security

We use industry-standard AES-256 encryption to protect data at rest. For data in transit, we employ TLS (Transport Layer Security), so that all communications between your browser and our servers are encrypted with 256-bit encryption. This means that even if data is intercepted, it remains unreadable and secure.

With ISO/IEC 27701:2019 certification, we operate a Privacy Information Management System (PIMS) to protect your data privacy in line with global best practices. We follow strict protocols so that your data is accessed only by authorised individuals and used only for its intended purposes, and our processes are designed to comply with data protection regulations including GDPR. No method of internet transmission or electronic storage is completely secure, but we take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Your rights and choices

You have certain choices regarding your personal information:

• You can access, update, or delete your personal information through the Service settings.
• You can unsubscribe from marketing communications by clicking the unsubscribe link in any email we send you.

Cookies and tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used so we can improve it. You can control cookies through your browser settings, though disabling some cookies may affect how parts of the Service work.

International transfers

Your data is held within India. Limited features, such as social features, geo-tagging, and upcoming AI features, may use global services for enhanced functionality. Where information is transferred outside India for these features, we take appropriate steps to keep it protected in line with this policy and applicable data protection laws.

Children's privacy

The Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on the Service.

Contact us

If you have any questions about this Privacy Policy, please reach out using the details below.